Infrastructure Automation Portal
Self-service infrastructure automation portal reducing IT tickets by 70% with Ansible-powered provisioning.
Project Overview
The IT operations team was spending the majority of their time handling routine infrastructure requests—creating virtual machines, setting up databases, configuring network access. These requests required manual steps, leading to delays, errors, and frustrated users.
We built a self-service automation portal that enabled non-technical users to provision infrastructure resources safely while ensuring security compliance and maintaining proper approval workflows.
Technical Implementation
The portal was built with a focus on usability and security:
- User Interface: Clean, intuitive web interface for requesting and managing infrastructure
- Workflow Engine: Configurable approval workflows based on resource type and cost
- Ansible Integration: All provisioning actions executed through audited Ansible playbooks
- Compliance Engine: Automated security scanning and compliance verification
Business Impact
The portal transformed IT operations across the organization:
- 70% Ticket Reduction: Self-service eliminated routine infrastructure requests
- Faster Provisioning: Resources deployed in minutes instead of days
- Compliance Automation: Security policies enforced automatically on every request
- User Empowerment: Non-technical teams can provision safely without IT involvement
!Challenges
- IT team overwhelmed with routine infrastructure requests
- Manual provisioning causing delays and errors
- Lack of compliance automation
- Non-technical users unable to self-serve
- Complex approval workflows
Solutions
- Built self-service portal with intuitive UI
- Integrated Ansible for infrastructure automation
- Automated compliance checks and security scanning
- Implemented role-based access control
- Created workflow engine for approvals
Results & Impact
70% reduction in IT support tickets
Self-service infrastructure provisioning
Automated compliance checking
Faster time-to-deployment
Improved security posture
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