Category: Technology

Similar to your home or car, minor issues with web application can morph into much larger messes when not dealt with properly. To help limit this possibility, regular maintenance is crucial. Is it really that important? YES! Too often, we’ve experienced situations where clients tend to overlook maintaining a customer web application that they either … Continue Reading

Anyone that has had to make a call for support has likely encountered an IVR, which stands for Interactive Voice Response. Initially, IVRs were very basic and were only based on numerical input. As technology improved, the ability to make selections via voice was provided. Beneficial for everyone. Most negative experiences result from a poorly … Continue Reading